Privacy Policy
Last Updated: March 1, 2026
This Privacy Policy explains how Handoff ("we," "us," or "our") collects, uses, and protects information when you use our video editing service available at handoff.video (the "Service").
By using the Service, you agree to the practices described in this policy.
Information We Collect
We collect the following types of information:
Information you provide to us directly:
- Your name and email address when you place an order
- Payment information (processed securely through our payment provider, Stripe — we do not store your full credit card details)
- Video files and any related materials you upload for editing
Information collected automatically:
- Basic technical information about your device and browser when you visit our website
- Anonymized analytics data about how visitors use our site
- Cookies and similar technologies used by our advertising and analytics partners
How We Use Your Information
We use the information we collect to:
- Deliver the video editing services you have purchased
- Communicate with you about your orders, including delivery and support
- Process payments and prevent fraud
- Improve our website, services, and customer experience
- Comply with legal obligations
We do not sell your personal information to third parties.
How We Share Your Information
We share information only with parties necessary to operate our Service:
- Stripe, our payment processor, to handle transactions securely
- Google, for cloud storage of your uploaded video files via Google Drive
- Our contracted video editors, who access your raw footage solely to perform the editing work you have purchased
- Service providers that help us operate our website, send emails, or analyze site usage
- Legal and regulatory authorities, where required by applicable law
All third parties we work with are required to handle your information securely and only for the purposes described above.
How Long We Keep Your Information
We retain your account information and order history for as long as needed to provide our Service and meet legal requirements. Uploaded video files are stored for up to 90 days after delivery, after which they may be deleted from our active storage.
If you would like us to delete your data sooner, please contact us at the email address below.
Your Rights
Depending on where you live, you may have rights under applicable privacy laws, including:
- The right to access the personal information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information
- The right to opt out of certain data uses
To exercise any of these rights, contact us at support@handoff.video.
Cookies and Tracking
Our website uses cookies and similar technologies to operate properly, understand site usage, and serve relevant advertising. You can disable cookies through your browser settings, though some features of our website may not work as intended.
We may also use advertising tracking pixels (such as the TikTok pixel) to measure the performance of our marketing campaigns.
Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not directed to anyone under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.
International Users
Our Service is operated from the United States. By using the Service, you understand that your information may be processed in countries that may have different data protection laws than your country of residence.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Handoff
Email: support@handoff.video